Merit Lab Support
Email: support@runnerconcepts.com — we aim to reply within two business days.
Common questions
- Where is my progress stored? In version 1, your profile and progress stay on this device or in this browser. Use Profile → Export my progress to save a local copy.
- I found a mistake in a question. Choose the small Report button in SAT practice, a foundations course or a quest. Select a reason, optionally describe the issue without personal information, and choose Send report. “Report received” confirms delivery. If delivery is not confirmed, check your connection and choose Try again; the same report ID prevents duplicate submissions. Hiding a SAT question on this device is a separate action. You can also email support with the question ID.
- What does the Practice Toolkit include? The optional iOS one-time purchase unlocks custom practice controls for SAT and the course practice included in this version: topics, difficulty, session length and an optional practice timer. Profile → Purchases lists the included courses and Apple's current price. Existing SAT Toolkit ownership also unlocks these controls. Daily practice, the starting benchmark, ordinary review, all questions, guides, quests, course selection, progress recovery and question reporting remain free. Open Profile → Purchases to restore ownership using the Apple account that purchased it. It does not include hosted AI, cloud sync, web access, future courses or an official full-length exam. Course timers use provisional practice estimates and let you continue after time is up.
- Are these complete courses or official score predictions? The five additional courses are foundations betas with selected topics. Difficulty and SAT starting estimates are provisional practice guidance. Written responses use self-review rubrics and do not count as objective accuracy.
- Can I turn off sounds, haptics, or animations? Yes. Open Profile → Look and adjust sounds, haptics, or Reduce Motion.
- How do I reset my local profile? Open Profile → Reset progress. Use Profile → Export my progress to save a copy first.
- How does anonymous usage sharing work? It is optional, off by default, and only available to eligible learners when the service is configured. Manage it under Profile → Usage & feedback.
For accessibility, privacy, or other questions, email support@runnerconcepts.com.
SAT®, PSAT/NMSQT®, and AP® are trademarks registered by College Board. ACT® is a registered trademark of ACT, Inc. These organizations are not affiliated with and do not endorse Merit Lab.